Your visit on our Website becomes part of our records; however, our records only contain your IP address, the date and time of your visit and the specific sites you visited. In general, it is not possible for us to determine your identity. Evaluation of the recorded data is done on an anonymous basis and exclusively for statistical purposes. For publicly accessible data, only the domain name and the top-level domain name of your IP address are shown. We believe very strongly in our customers’ right to privacy. Our customer records are not for sale or trade.
Ozgur Pipe Inc will use customers’ e-mail addresses only to supply information relating to orders and for customer relationship maintenance purposes. The exchange of customer data over the Internet is encrypted.
Customers can subscribe and unsubscribe to newsletter on the website. Subscriptions can be cancelled at any time.
The materials displayed on this website, including all editorial materials, information, photographs, illustration, artwork and other graphic materials, and names, logos and trademarks, are the property of Ozgur Pipe Inc and are protected by copyright, trademark and other intellectual property laws. Any such content may be displayed and printed solely for your PERSONEL and NON-COMMERCIAL use. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the prior written consent of us.
You may buy goods offered online by us by completing the order form available on our website. To buy goods via our website, you must be at least 18 years of age. By placing an order, you confirm that you are at least 18 years of age and that all information you provide is accurate, complete and not misleading.
In our website you can see items “in stock” and “not in stock”. We list our products and following the sales, the system changes it to not in stock.
If you would like to order “not in stock” item, you can buy/order it. For this process, we need a few days to recarve it. Following the carving process, we will send you exact item pictures. After your confirmation, we will ship your item to your address.
All pictures listed on our website are exact item pictures. So every item has its individual pictures. We will take all reasonable care to ensure that all Product Descriptions are correct at the time when the relevant information was first entered onto the Website. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our Products.
All prices are in Unites States dollars. Listed prices are for items. Shipping cost is not included. Please check shipping cost for item you would like to order. All prices are subject to change without notice.
You can make your payment via Paypal easily and in safe. PayPal is the preferred payment method for most buyers and sellers, and lets you send payments securely online using a credit card or bank account.
We ship worldwide! So we welcome international shipping. Shipping cost is determined regarding product weight and dimensions. To find out the shipping charges that apply to you, simply add the items to your shopping cart and proceed accordingly to the checkout where the full cost will be calculated and displayed before you make any payment.
It is your obligation to enter the correct delivery address details at the time of ordering. Please be sure that all informations are correct. We need your mobile phone number to write down on package in case any problem about shipping process.
We use all reasonable efforts to dispatch orders within 2 business days of the purchase date.
Shipping method is optional; Economy and Expedited Shipping. Most orders should arrive within 4 to 10 business days after dispatch depending on the destination. But sometimes it takes 15-25 days depending on your country postal service.
Please contact with us if your package doesnt arrive on time. Once we learn an order has not arrived within a reasonable period we will lodge an enquiry with the courier and advise you of any issues that are discovered.
TRACKING NUMBER : All packages have tracking number so you can track your package online.
Custom/Clearance : If your item is obliged to custom in your country, buyer has to pay custom/clearance cost.
Free shipping is possible if your order is more than 250USD. But sometimes we make some special offers for some products and they have free shipping.
If you receive any goods in a damaged/broken condition, we may issue you a credit in the amount paid for the goods or send replacement if you notify us within 7 days of the delivery date. We may ask you to provide proof of the damage, as a condition of refund or replacement.
Actually our all meerschaum products have LIFETIME WARRANTY. We sell just high quality meerschaum products so you can use them long time.
All products are sold with 1 year warranty. If you have any problem about your item, please contact with us.
You can refund, return or exchange your item bought from our store. Please contact with us before you return your item and let us know details. Buyer has to write reasons in order to be accepted his/her refund/return. Please check item pictures carefully before you order any item.
The items must be returned within 30 days of the purchase date. Items must be in original condition as purchased, with all details.
For refund; Within seven (7) days of us receiving your Order back by post, we will refund you the original purchase price. Delivery charge is not included to refund. Your Order must be returned to us in a saleable condition. For Exchange or return of item, buyer has to cover delivery cost.