FREQUENTLY ASKED QUESTIONS
I saw a Meerschaum Pipe/Product on your website but it is sold/not in stock. Can i order a new one?
- Sure, you can buy it and we can start carving process as soon as possible. So if you like any product on our website, feel free to order it.
Note : Depending on pipe, recarving process will take 3-7 days to finish. Before we ship your item, we will send you pictures. Following your confirmation, we will ship your package to your side.
What about Free Shipping?
- Shipping is free if your order is more than 250,00USD
How can i pay for my order?
- You can pay easily and in secure via Paypal and with your credit card.
Can i order a custom meerschaum pipe/product?
- We welcome custom meerschaum pipes/other meerschaum products. Please contact with us for your custom orders.
How long will it take to receive my order?
- Generally it takes 4-10 days. Most of our customers receive the packages in 3-15 days. But sometimes it takes a bit more (Max 30days. It is because of your country postal service). If you dont receive your package in time, please contact with us.
Turkish Postal Service;
It takes 4-15 days for Europe and other countries
7-20 days for USA
It takes 3-7 days for Europe and other countries
3-7 days for USA
I open my package and my Meerschaum Pipe/Product was Broken/Damaged?
- Actually this is very rare. But please contact with us ASAP, notify about the problem and send the CLEAR pictures of your broken/damaged smoking pipe. We will cover it and send you new pipe or refund.
How do I know that my Meerschaum Pipe/Product was shipped?
- Following the payment, we ship your order in 24/48 hours. After we ship your package, we will let you know your tracking number.
Where my order ships from?
- All orders are shipped from our office in Eskisehir / TURKEY
How do you pack my Meerschaum Pipe?
- All meerschaum pipes/products are shipped in leather covered fitted case. The case is made from wooden so your item will be in safe.
- In addition to fitted case, we cover the item with bubble nylon. And then we put into Bubble Envelope.
What about wholesale?
- We welcome wholesale meerschaum pipes/other meerschaum products. Please contact with us for wholesale orders.