FREQUENTLY ASKED QUESTIONS

FAQ

I saw a Meerschaum Pipe/Product on your website but it is sold/not in stock. Can i order a new one?

  • Sure, you can buy it and we can start carving process as soon as possible. So if you like any product on our website, feel free to order it.

Note : Depending on pipe, recarving process will take 3-7 days to finish. Before we ship your item, we will send you pictures. Following your confirmation, we will ship your package to your side.

What about Free Shipping?

  • Shipping is free if your order is more than 250,00USD

How can i pay for my order?

  • You can pay easily and in secure via Paypal and with your credit card.

Can i order a custom meerschaum pipe/product?

  • We welcome custom meerschaum pipes/other meerschaum products. Please contact with us for your custom orders.

How long will it take to receive my order?

  • Generally it takes 4-10 days. Most of our customers receive the packages in 3-15 days. But sometimes it takes a bit more (Max 30days. It is because of your country postal service). If you dont receive your package in time, please contact with us.

Turkish Postal Service;

It takes 4-15 days for Europe and other countries

            7-20 days for USA

DHL ;

It takes 3-7 days for Europe and other countries

            3-7 days for USA

I open my package and my Meerschaum Pipe/Product was Broken/Damaged?

  • Actually this is very rare. But please contact with us ASAP, notify about the problem and send the CLEAR pictures of your broken/damaged smoking pipe.  We will cover it and send you new pipe or refund.

How do I know that my Meerschaum Pipe/Product was shipped?

  • Following the payment, we ship your order in 24/48 hours. After we ship your package, we will let you know your tracking number.

Where my order ships from?

  • All orders are shipped from our office in Eskisehir / TURKEY

How do you pack my Meerschaum Pipe?

  • All meerschaum pipes/products are shipped in leather covered fitted case. The case is made from wooden so your item will be in safe.
  • In addition to fitted case, we cover the item with bubble nylon. And then we put into Bubble Envelope.

What about wholesale?

  • We welcome wholesale meerschaum pipes/other meerschaum products. Please contact with us for wholesale orders.